Speak to us about reliably handling your freight volumes with customised solutions today.
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We solve last-mile delivery problems for our clients.
Reliable & on-demand drivers to scale quickly & meet changing freight volumes.
Outstanding delivery experiences are driven by our trained & motivated people.
Booked prior to or on the day of the job.
Booked on the day of the job.
Booked prior to or on the day of the job.
FLEXIBLE
Same Day
Passenger Vehicles
1 – Tonne Van
2 – Tonne Van
3 – Tonne Courier Truck
Parcel Sort
30 minutes*
Account Manager
Territory Leader
Command Centre
DEDICATED
Sprint
Marathon
Passenger Vehicles
1 – Tonne Van
2 – Tonne Van
3 – Tonne Courier Truck
6 to 8 – Pallet Truck
10 to 14 – Pallet Truck
Parcel Sort
30 minutes*
Driver Ambassador
Account Manager
Territory Leader
Command Centre
Our quality-focused drivers are trained and supported to reflect your values, adhere to your policies, and add real and measurable value to your organisation through increased transparency and consistently better results.
At Custm, our drivers are our top priority, receiving comprehensive training and real-time support to ensure their success. We’re committed to providing the best resources and assistance, fostering a positive and productive working environment.
Located near you
Here to solve your last-mile needs
Protecting all parties
Your point of call for anything operational
Stationed at your depot each morning
Flexi and ready service and price options available
Sessions held every Tuesday
Supports our drivers and your deliveries in real-time
Data is key to progress
Custm provides last mile courier delivery services to the largest transport companies in Australia.
That means you can start delivering from a depot close to home.
Our Head Office is based in Port Melbourne, with additional offices in Sydney and Brisbane.
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At custm, we place great emphasis on delivering value beyond simply connecting transport companies with on-demand courier resources. Safety & compliance is essential in this space, and we use technology to accurately track and maintain documentation across our drivers. In addition, we have developed and continue to refine our driver app that is dedicated to making each and every day as efficient as possible, whilst capturing data to derive insights into fleet performance. We share these insights with clients and our drivers such that we can work in tandem to continually refine and improve our service offering. Together with frequent training, we have created a courier driver community that is dedicated to performing at their best every job they take!
Nothing! The vast majority of our clients use our service so they can scale their fleet up and down with their freight volume and requirements. Regardless of whether you need a number of drivers ongoing, or different volumes each month, we are here to accommodate your requirements – whatever they may be.
We supply courier drivers on-demand, and will endeavor to supply to your requirements. You can submit a request via email or over the phone by calling us on 03 9793 7262. We will always do our best to supply, and can often schedule more capacity within a matter of days. However, please keep in mind that due to the seasonal nature of freight volumes, demand spikes do occur. In these instances, lead times for provision of courier drivers may be extended due to the need to recruit and onboard to fulfill requests.
Clients who meet minimum thresholds of drivers are provided reports that give insight into the performance and cost breakdown of their courier resourcing. This is provided at no cost to you and allows us to work closely together regarding any discrepancies and continually strive for optimal performance.
Our on-demand courier drivers go through a screening process to ensure they meet the minimum requirements for licensing, background checks, experience, fitness to work and relevant insurances. We have a strong emphasis on safety through training, including weekly toolboxes and ongoing support. Our courier drivers also complete a fit for duty and pre-start check before each job shift, and a cool down upon completion of their shift. We welcome the opportunity to discuss this further with you.
We do our best to accommodate your requirements and exceed expectations for all our movements. In the event we fall short of these, we encourage you to contact Fleet HQ to speak to our friendly staff. There are often a number of solutions given the flexible nature of our service, and we make a point of ensuring each client is satisfied on an ongoing basis.
As every business is unique, with many variables in last mile delivery services, we like to understand your requirements and tailor a solution that compliments and perhaps enhances your user experience. Contact us for a quick quote via Get in Touch or call us on 03 9793 7262.
We keep it simple, you pay for what you use, with safe-guards in place to ensure this is monitored and meets specific performance benchmarks. Depending on the type of courier resourcing, there may be minimum time blocks and cancellation fees may apply.
custm is available in several States and expanding.
Cities include:
