At custm, you’ll be delivering parcels for some of Australia’s biggest transport and manufacturing companies!
Start your day at a nearby depot, load up, and make your way to happy customers. Enjoy the stability of daily work with a trusted partner.
Prefer flexibility? Use custm as your side hustle. Simply pick up and drop off packages, and get paid for each delivery. It’s like a ride-share app, but with freight instead of passengers.
With custm, you’re in control of your schedule and income, making delivery work fit your life.
Our platform supports your independence and freedom.
Get paid into your account every week without delay.
Feel safe and confident. Enjoy your work with the right job fit for you.
Use your vehicle or we’ll help you find the perfect vehicle.
You’ll be supported with: Safety, Training, Coaching, Team Community & Daily Support.
Earn more with incentives, bonuses and cash rewards.
Get what you need when you need it. Feel confident with reliable work and more when you want it.
Build a career with custm or our national partners. New roles and new opportunities.
You decide when and how much you work. No experience? No worries, we’ll help you get started.
Benefit from our user-friendly app that helps you manage your workday efficiently.
custm has partnered with some of the largest transport and manufacturing companies in Australia.
This means you can start delivering from a depot close to home. You can also move interstate, without the fear of losing your income.
Our Head Office is based in Port Melbourne, with additional offices in Sydney and Brisbane.
Your standard, 4-door car with fold-down seats, with allowance for passengers under 12 years. Ideal for working parents.
Easy to drive and holds a good amount of freight!
The ideal parcel courier vehicle! Drive it on a car licence and load it up with heaps of freight.
Heavy Rigids are great for larger freight and ad hoc pickup and deliveries.
Our industry-leading app for drivers is designed to help you succeed quickly and easily. From simplifying pick-ups and deliveries to keeping you connected with support at every step, you’ll earn more, enjoy your work more, and control your hours.
With our app, you can accept and decline Flexi Jobs and Dedi Shifts, making it just like a ride-share app, but with freight.
Keeping you connected & in-touch with support.
Real-time tracking for deliveries, pay & bonuses
Efficient routing for faster pickup & delivery.
But it doesn’t just stop at rewards! We’re passionate about creating more opportunities for our drivers. From career pathways to managing a fleet and beyond, moving with custm interstate and day-to-day benefits like licensing discounts, fuel vouchers and more, we’re ready to help you get ahead.
Hear it straight from our own drivers. custm has helped them get ahead.
Seize the opportunity. Become part of a fast-growing, national company that’s got your back.
Step 1: Apply for an ABN
Or an ACN from abr.gov.au
Step 2: Obtain a Police Check.
Existing ones are valid if its within the last 6 months, for a similar role.
Step 3: Have a vehicle & a smart phone!
A lot of our Drivers choose to rent their vans or trucks. We can help you access rentals through our national partners.
Get your documentation sorted.
Start driving in days.
Start earning, quickly.
Earn rewards on every shift.
Download the custm Driver App today, so you’re ready to go, once we approve you.
Stay connected with real-time support and take control of your schedule to maximize your earnings.
Requirements include:
Applying is quick and simple. You will be contacted by our team within a few days, usually much quicker, to discuss your suitability to drive with custm. We will assess your skills and walk you through how to pick up and deliver a job safely, explain how to use our app, how your pay works and all the other important things you need to know before you hit the road. You could start earning as quickly as 48 hours from your application.
Our drivers are our people. Most of our team were previous drivers, so we understand the challenges you face on the road daily. Your safety and success is our primary concern. As such, we have Driver Ambassadors and Territory Leaders located at all of our client host sites to support you each morning and get you on the road. You are not alone, we are here to support you and actively cheering for you!
Our Support team is there for you if you ever need help when delivering. You can reach out to our Support team from 9:00 AM to 5:00 PM AEST, Mon-Fri. You can contact Support by calling 03 9793 7262.
In the unfortunate circumstance, you have an incident on a job, you can report it live within our driver app, but you can always contact us directly at Fleet HQ. Here is a short explainer video on how to report an incident via our custm Driver App. Emergency assistance: If you have an emergency during delivery times, please contact 000 for help. Always call 000 before contacting the custm team if you need emergency services.
When you sign up with custm, you’ll pick up packages from custm client host depots and deliver them directly to customers. You will arrive at the depot at a scheduled time, load your vehicle with multiple deliveries (at least 20) then once you’re cleared to leave, you will deliver these parcels. Delivery blocks are between 4 and 12 hours long depending on your vehicle type and client requirements, so you can choose the hours that you work. Parcel sizes vary, and can range from 200 grams to 25 kg. Generally, parcels are small and light, but where heavier items are to be delivered, a trolley can be used to avoid heavy lifting.
You can contact your Driver Ambassador or Territory Leader, or call Support via the app. You must always comply with laws on the use of mobile phones while driving. It’s general safety knowledge that any calls while driving must be taken hands-free.
As an independent contractor, you can bring anything with you to aid in your deliveries and you are free to choose your attire while delivering with custm. However, for your own safety, it is a requirement for you to wear steel cap boots when in the depot or making deliveries. You are also required to wear a safety vest at the depot and we recommend you continue to wear it while making deliveries. Safety vests are available at our offices nationwide.
Having the following items with you makes your shift more comfortable and more productive. The more prepared you are, the more delivery job shifts you can accept and complete.
When you see a job shift offering, you will see the pick-up location and estimated duration. We pride ourselves in being an advocate for our courier drivers and constantly work to ensure you are paid fairly. All of our minimum amounts will be provided to you during onboarding and you will be able to track these in our app. We have a Driver Rewards program that rewards you as you complete more job shifts. The targets are achievable and the rewards significant, starting from $500 all the way up to $1500. Furthermore, you can refer drivers via our App and earn more.
Actual earnings may vary based on your location, actual job shift length and other factors. Mandatory breaks are unpaid and will be set based on the time you are on the road during your job shift. Further details are provided within the app at job shift acceptance.
(For information regarding the specific laws in NSW and Victoria, including information about rates, please click here and here.)
As an independent contractor, you are generally responsible for your own expenses. Your overall pay rates include an amount for any mileage payments required by law. Some of our host clients allow for the use of toll roads – if this is the case, you will be reimbursed for this toll once you submit a request with supporting evidence.
Our drivers are our people. Most of our team were previous drivers, so we understand the challenges you face on the road daily. Your safety and success is our primary concern. As such, we have Driver Ambassadors and Territory Leaders located at all of our client host sites to support you each morning and get you on the road. You are not alone, we are here to support you and actively cheering for you!
Our Support team is there for you if you ever need help when delivering. You can reach out to our Support team from 9:00 AM to 5:00 PM AEST, Mon-Fri. You can contact Support by calling 03 9793 7262.
In the unfortunate circumstance, you have an incident on a job, you can report it live within our driver app, but you can always contact us directly at Fleet HQ. Here is a short explainer video on how to report an incident via our custm Driver App. Emergency assistance: If you have an emergency during delivery times, please contact 000 for help. Always call 000 before contacting the custm team if you need emergency services.
You can track your payments on the Past Jobs screen of the custm Driver App. Custm sends payments every Monday through a direct deposit to the bank account you provided during sign-up. If you are eligible for toll reimbursement your payment will be disbursed as described above after you provide the required information for the client host to verify. In the event of a bank or public holiday, please allow one additional business day for payments to show up in your bank account.
Please watch this short explainer video.
The great thing about working for custm is we offer a balance between flexibility and consistent work. We supply courier drivers to multiple depots throughout Australia, so there is always work available, up to 6 days per week. You can choose the days you are available and there are even opportunities to determine your hours. Just ask our friendly team and they will assist you in finding the best home/s that suit your lifestyle.
The safety of any driver and the valuable cargo they carry, is our highest priority. As such, we have a Fleet HQ to support you throughout your day, while incidents can be reported on the spot within our driver app. We track each driver as they go about their day so we can respond quickly and efficiently to these unfortunate events. Any reports and/or documentation will be communicated to all parties as required.
Parcel sizes vary, and can range from 200 grams to 25 kgs. Generally parcels are small and light, but where heavier items are to be delivered, a trolley can be used to avoid heavy lifting.
