Customised Group Pty Ltd, ACN 604 789 513 (Custm) (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines how we collect, use, disclose, and protect information when you use our mobile application (“App”) that complies with the Apple App Store and Google Play User Data policies. By using our App, you consent to the practices described in this Privacy Policy.

Information we collect

1. Personal Information:
We may collect personal information such as your name, email address, and other contact details when you voluntarily provide them to us during the registration or account setup process.
2. Usage Information:
We may collect information about how you use our App, including your interactions, preferences, and activities within the App. This may include data such as device information, IP address, browser type, and operating system.
3. Analytics and Tracking:
We may use third-party analytics tools, such as Google Analytics, to collect and analyse information about your use of the App. This helps us understand user behaviour, improve our services, and enhance the user experience.
4. Live Location:
We may collect and process your live location data when you use our mobile application or website. This data may be collected through various technologies, including GPS, Wi-Fi, Bluetooth, and cellular network information, to provide location-based services, enhance your user experience, and improve our services.
By using our mobile application or website, you consent to the collection and processing of your live location data as described in this privacy policy. You can control your location preferences through your device's settings or the settings within our application or website. We take reasonable measures to protect your live location data from unauthorized access, disclosure, alteration, or destruction. We retain this data only for as long as necessary to fulfil the purposes outlined in this privacy policy.
You have the following choices regarding your live location data:
Location Services - You can enable or disable location services through your device's settings. App/Website Permissions - You can control app or website permissions related to location data within your device settings.

Use of information

1. Providing and Improving Services:
We use the information collected to provide, maintain, and improve our App and related services. This includes personalising your experience, analysing usage patterns, and optimising our offerings.
2. Communication and Support:
We may use your contact information to communicate with you about our App, respond to inquiries, provide technical support, and deliver important notices related to your use of the App.
3. Legal Compliance:
We may use or disclose your information when required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Information Sharing

1. Service Providers:
We may engage trusted third-party service providers to assist us in delivering our services and performing functions on our behalf, such as hosting, data analysis, and customer support. These service providers are contractually obligated to maintain the confidentiality and security of the information.
2. Aggregated or Anonymised Data:
We may share aggregated or anonymised information that does not directly identify individuals for various purposes, including statistical analysis, research, marketing, or improving our services.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the datastored in the cookie. We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to Other Websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Data Security

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices

You have certain rights and choices regarding the collection, use, and disclosure of your information. You may review, update, or delete your personal information by contacting us at or by phone at (03) 9793 7262. You can also adjust your device settings to control the collection and use of certain information.

Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any significant changes through the App or other means. Your continued use of the App after such modifications signify your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at or by phone at (03) 9793 7262.

Thank you for trusting Custm with your information. We are committed to protecting your privacy and providing a secure and enjoyable App experience.


For any questions or notices, please contact our Privacy Officer at:

Customised Group Pty Ltd, ACN 604 789 513