Welcome to custm. This briefing gives you everything you need to understand who we are, what we sell, and how to approach each part of our business — from day one.
custm is a transport and logistics matchmaker. We're not a trucking company. We don't own a fleet. We sit above the transport layer — using technology, a carrier network of 50+ partners, and a proprietary marketplace of vetted independent contractors to connect freight with the right execution method every time.
We operate across three ecosystems simultaneously: the businesses that need freight moved, the platform that makes the matching happen, and the contractors and carriers that execute the work. Understanding all three is the key to selling custm effectively.
"There is no one best carrier. There is only the best carrier for that specific job."
Single freight movements priced per consignment. The customer enters pickup, delivery, and dimensions. Our system analyses the job, compares carriers and contractor options in real time, and presents multiple delivery options at different price and service levels. Book instantly, generate labels, track delivery.
Fulfilled via two pathways: traditional carrier networks (50+ partners) or independent contractors through our marketplace. No lock-in to a single carrier — dynamic pricing optimised per movement.
Lead with choice and cost control. Ask: "Do you currently use one carrier for everything? What happens when they let you down?" custm gives them access to the whole market in one platform — at wholesale rates, with real-time comparison. Perfect for businesses shipping ad hoc or looking to reduce carrier dependency.
Dedicated delivery resources charged hourly, not per job. This is where custm fundamentally disrupts the traditional model. There are two types:
Outside Hire Shifts: custm supplies vetted drivers and vehicles to Tier 1 transport companies (our carrier partners) who need overflow capacity. Drivers work under the carrier's direction, billed hourly. We are the workforce layer behind the transport industry.
Pre-Routed Shifts: Businesses bypass traditional carriers entirely and access direct delivery through custm's contractor marketplace. Upload your delivery data, we optimise the route, fix a shift price, and assign an approved contractor. Pay per time and capacity — not per consignment.
Challenge the traditional model. Ask: "What does a failed delivery cost you? What does peak season cost when your carrier hikes rates?" Custm Shifts gives businesses their own dedicated fleet — without owning one. For high-volume route-based customers, this is a game changer: fixed price, direct control, full visibility.
Our traditional freight management layer. Backed by a 50+ carrier network covering parcel, palletised freight, linehaul, and last-mile nationally. Customers upload shipment data; custm benchmarks performance, optimises carrier allocation, and automates the selection — reducing cost and improving service consistency.
Ideal for established shippers locked into one carrier relationship or managing freight manually. Ask: "Are you benchmarking your carrier's performance against the market? Are you confident you're getting the best rate for every lane?" custm's platform does this automatically, across 50+ carriers, every shipment.
Trusted by FedEx, CouriersPlease, and Allied Express as their overflow workforce provider. These names establish credibility instantly.
Fleet managers, operations managers, logistics coordinators, and business owners who need freight moved reliably, cost-effectively, and at scale. They're frustrated by carrier dependency, rising rates, and lack of visibility. Lead with reliability, cost control, and scalability. Show them the alternative to "just using one carrier."
Key message: "custm gives you your own delivery fleet — without owning one."
Book a Job → custm.com.au/point-to-point-delivery/CouriersPlease, FedEx, Allied Express — and similar operators who need overflow driver capacity fast, especially during peak periods. They don't want the admin of hiring. They want supply on demand, fully vetted, fully compliant. custm is the workforce layer behind these operators.
Key message: "We supply vetted drivers and vehicles at hourly rates — on your terms, under your direction."
Partner With custm → custm.com.au/partner-with-custm/Drivers and owner-operators looking for flexible work using their own vehicle — passenger cars, vans, trucks, or prime movers. They value weekly pay, flexibility, and being treated like professionals. custm is on their side. This audience feeds our marketplace and is critical to our ability to execute everything above.
Key message: "Flexible delivery work, weekly pay, using your own vehicle — with a real team behind you."
Apply to Drive → custm.com.au/apply-to-drive/