Casual Labourers FAQ
Have questions? Find answers to common questions about working as a casual labourer with Custm.
Frequently Asked Questions
Becoming a Casual Labourer
Working as a casual labourer with custm offers flexibility, allowing you to choose shifts that fit your schedule and earn based on the jobs you complete. It’s ideal for those seeking casual labour work in Australia part time, as you gain valuable experience across multiple industries without being tied to a full-time commitment. Custm provides consistent job opportunities, making it perfect for anyone looking for flexible job opportunities in Australia.
Requirements and Qualifications
Requirements include:
- Have an iPhone or Android Smartphone
- Being 20 years old or older
- Having a qualifying vehicle (car, van or truck)
- Having a full, unrestricted, Australian drivers licence
- GST registration
- Relevant minimum insurances
- Working rights in Australia; and
- A clean background check, less than 6 months old
Applying is quick and simple. Once you apply, our team will contact you within a few days, often sooner, to discuss your suitability for casual labour work with Custm. We will assess your skills and guide you through the process, including job expectations, safety protocols, and how to manage shifts through our platform. We’ll also explain how payments are processed and all other important details you need to know before starting. You could be ready to start working and earning within 48 hours of your application.
As a casual labourer with Custm, you are free to choose your own attire for deliveries. However, for safety reasons, you are required to wear steel cap boots while in the depot and during deliveries. Additionally, a safety vest is mandatory at the depot and recommended while making deliveries. Safety vests can be obtained from our offices nationwide.
To make your shift more comfortable and productive, consider bringing the following items:
- Phone holder – to keep your phone easily accessible
- Phone charger and headset – in-vehicle chargers are available upon request
- Security padlocks – depending on your vehicle type (not applicable for cars or vans)
- Tie-down lashing, clamps, and straps – depending on your vehicle type (not applicable for cars or vans)
- Trolley – to assist with transporting items
- Water bottle – to stay hydrated throughout your shift
Being well-prepared helps you manage your deliveries efficiently and take on more shifts.
Support and Communication
Our drivers are our people. Most of our team were previous drivers, so we understand the challenges you face on the road daily. Your safety and success is our primary concern. As such, we have Driver Ambassadors and Territory Leaders located at all of our client host sites to support you each morning and get you on the road. You are not alone, we are here to support you and actively cheering for you!
Our Support team is there for you if you ever need help when delivering. You can reach out to our Support team from 9:00 AM to 5:00 PM AEST, Mon-Fri. You can contact Support by calling 03 9793 7262.
In the unfortunate circumstance, you have an incident on a job, you can report it live within our driver app, but you can always contact us directly at Fleet HQ. Here is a short explainer video on how to report an incident via our custm Driver App. Emergency assistance: If you have an emergency during delivery times, please contact 000 for help. Always call 000 before contacting the custm team if you need emergency services.
You can contact your Driver Ambassador or Territory Leader, or call Support via the app. You must always comply with laws on the use of mobile phones while driving. It’s general safety knowledge that any calls while driving must be taken hands-free.
The safety of any driver and the valuable cargo they carry, is our highest priority. As such, we have a Fleet HQ to support you throughout your day, while incidents can be reported on the spot within our driver app. We track each driver as they go about their day so we can respond quickly and efficiently to these unfortunate events. Any reports and/or documentation will be communicated to all parties as required.
Payments and Working Hours
When you view a job shift offering, you’ll see the pick-up location and estimated duration. At Custm, we are committed to ensuring our casual labourers are paid fairly. Minimum payment amounts will be shared with you during onboarding and are also accessible through our app. We also offer a Driver Rewards program that provides significant rewards as you complete more job shifts, ranging from $500 to $1500. Additionally, you can refer other drivers via our app and earn extra rewards.
Please note that actual earnings may vary based on factors such as your location, the length of the job shift, and other variables. Mandatory breaks are unpaid and are determined based on the time you are on the road during your shift. Detailed information about your pay and any breaks will be provided in the app when you accept a job shift.
(For information regarding the specific laws in NSW and Victoria, including information about rates, please click here and here.)
As an independent contractor, you are generally responsible for your own expenses. Your pay rates include a component for mileage payments as required by law. For some job shifts, if you use toll roads, you may be eligible for reimbursement. To receive reimbursement for tolls, you need to submit a request along with the necessary supporting evidence, such as receipts or toll invoices.
You can track your payments on the Past Jobs screen of the Custm Driver App. Payments are processed every Monday via direct deposit to the bank account you provided during sign-up. If you are eligible for toll reimbursement, the payment will be processed separately once you provide the necessary information for client host verification. Please note that in the event of a bank or public holiday, payments may be delayed by one additional business day.
One of the great advantages of working with Custm is the balance we offer between flexibility and consistent work. We supply casual labourers to various locations across Australia, ensuring that there is always work available, up to 6 days a week. You have the freedom to choose the days you are available, and there are opportunities to set your own hours. Just reach out to our friendly team, and they will help you find the best shifts and locations that suit your lifestyle.
Custm allows you to select shifts that fit your availability. You can choose to work part-time, full-time, or as needed, with the flexibility to work around your other commitments.
Yes, as a casual labourer, you have the opportunity to work for multiple clients and take on various types of jobs, providing a diverse work experience.
Deliveries and Scheduling
When you sign up with custm, you’ll pick up packages from custm client host depots and deliver them directly to customers. You will arrive at the depot at a scheduled time, load your vehicle with multiple deliveries (at least 20) then once you’re cleared to leave, you will deliver these parcels. Delivery blocks are between 4 and 12 hours long depending on your vehicle type and client requirements, so you can choose the hours that you work. Parcel sizes vary, and can range from 200 grams to 25 kg. Generally, parcels are small and light, but where heavier items are to be delivered, a trolley can be used to avoid heavy lifting.
You can contact your Driver Ambassador or Territory Leader, or call Support via the app. You must always comply with laws on the use of mobile phones while driving. It’s general safety knowledge that any calls while driving must be taken hands-free.
Parcel sizes vary, and can range from 200 grams to 25 kgs. Generally parcels are small and light, but where heavier items are to be delivered, a trolley can be used to avoid heavy lifting.
Ready to Join custm as a Casual Labourer?
We’re always looking for hardworking and reliable casual labourers to join our team.
Whether you want to work part-time or just pick up a few shifts when you can, we have opportunities for you.
Click the button below to apply now.
If you have more questions or need assistance, feel free to reach out to our support team. We’re here to help!
(Mon-Fri: 9am to 5pm)
Download the custm App today
Stay connected with real-time support and take control of your schedule to maximize your earnings.
